Our goal is to ship out orders that have been placed and paid for the same day. However, due to situations like missed shipment cut-off times, holidays, weekends, and other events out of our control, your shipment may be fulfilled 1-2 business days after an order is placed.
Shipping Outside the Contiguous 48 States
While we do not ship directly outside the 48 united states, we can work with your freight forwarder to accommodate your orders. You, the customer, are responsible for paying all customs duties, taxes, and other additional fees applied upon export. The freight forwarder is responsible for inspecting the packages before accepting to deliver them. Once the packages are accepted by the freight forwarder, Hykolity is not responsible for any damage or loss of the packages.We do not ship our products to the following:
- P.O. boxes
- Military APO
- States/territories outside the contiguous U.S. including Hawaii, Alaska, Puerto Rico, and the Virgin Islands
- Countries outside of the United States
Out-of-Stock/Back-Ordered Products Policy
If your order includes out-of-stock items, the remaining in-stock items will be shipped as soon as the order is paid for. Back-ordered items will be sent to you via ground shipping at no additional charge when the stock is replenished. You can request the order to be shipped in one batch when all items are available.
Cancellation Policy
If you wish to cancel an order that has NOT been shipped, contact our customer service department at inquiry@weizeus.com or call (562)456-0507. We will do our best to assist you in a timely fashion. Special order items and items marked as shipped cannot be canceled after the order is processed. Returned items are subject to restocking fees. If an order cannot be canceled, you will be able to return eligible items, shipping charges may apply.
Disclaimer
1. WEIZE cannot be held responsible or liable for delayed shipments caused by events beyond our control. These events may encompass but are not limited to, natural disasters, acts of God, power and server outages, as well as omissions from carriers, transmitters, phone companies, and internet service providers.
2. We do not offer pickup service for orders valued below $1,000 USD. If your order meets this requirement and you need pickup service, please contact us immediately after placing your order.
